ORDER PROCESSING AND SHIPPING

Orders are shipped from Spain. Charges for customs duties outside the European Union will be paid, if required, by the buyer.

Orders are prepared from Monday to Friday until 2:00 p.m. For example, an order placed on the weekend will be processed and shipped the next business day.

The shipping times are from when the package leaves our warehouse and appears once your purchase is made

Any shipping charges incurred due to exchange for store credit are the responsibility of the customer.

The customer assumes responsibility for any additional charges on rejected packages. This includes any orders returned due to non-claim, incorrect address, undeliverable address, etc. COLLECTIONPLAYINGCARDS  is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible — we appreciate your understanding.

PRICES

The prices quoted in the COLLECTIONPLAYINGCARDS catalog, published in the pages of this site, will cancel all previous versions, including versions published on paper. The prices indicated are inclusive of VAT, unless otherwise specified, and they not include shipping costs.

CAN WE CANCEL ORDERS?

Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.

COLLECTIONPLAYINGCARDS   reserves the right to cancel any order.

HAVE YOU RECEIVED A WRONG ITEM?

While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please email us at CUSTOMERSERVICE@COLLECTIONPLAYINGCARDS.COM and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange 

RECEIVED A DAMAGED ITEM?

While we try our best to pack every order sufficiently to handle transit, in some cases, damage will occur to items in your shipment due to various reasons. We apologize for this inconvenience and ask that you let us know as soon as possible of the damage. Any damage claims made on an order must be submitted via email to CUSTOMERSERVICE@COLLECTIONPLAYINGCARDS.COM within 7 days of receiving the package. Please include your order number and pictures of the damaged items and packaging.